+1-757-461-3022 x124

Library

Primary tabs

Does xTuple support split commissions?

Yes, xTuple does support split commissions—as well as tiered commissions—with its Enhanced Commissions package. This commercial package is included as part of the xTuple Enterprise Edition. The package may also purchased separately as an add-on extension to other xTuple editions.

Was this Helpful?
up
38 users have voted.

Do site types have an impact on the function of sites?

Site types have no impact on the function of sites. A site type designation is informational only. Site types are different from the basic site classification—namely whether a site is an inventory site or a transit site, both of which do impact how a site functions.

Was this Helpful?
up
38 users have voted.

Do you have any freight class examples?

The names given to freight classes are user-defined in xTuple. This means you can set up freight classes however you want to. Some examples of freight classes could include bulkbreak bulkcontainerair, etc. You could also model your freight classes after the National Motor Freight Classification (NMFC).

Was this Helpful?
up
38 users have voted.

How do I associate contacts with accounts?

You can associate contacts with accounts in either of two ways: 1) When you are editing a contact record you can specify the account relationship it belongs to or 2) you can attach contacts to an account when you are editing the account. Contacts can only be attached to one account at a time. However, single accounts can have multiple contacts (i.e., the people who work there) attached to them. You can also highlight on the account screen any especially important contacts by listing them as the primary contact or the secondary contact.

Was this Helpful?
up
38 users have voted.

How do I enter my opening balances in the General Ledger?

We recommend entering G/L Chart of Account opening balances using one of two possible methods described in the document Entering Opening Balances.

Was this Helpful?
up
38 users have voted.

How do I issue a tax credit to my customer?

You can use either a Misc. A/R Credit Memo or a Sales Order Credit Memo to issue tax credits to your customers. The following example describes how to do this using the Misc. Credit Memo (although, the steps are very similar for Sales Order Credit Memos):

Example:

  1. You need to credit Customer ABC for $25 tax
  2. Open Misc. Credit Memo screen
  3. Enter $25 in "Amount" field
  4. Open "Tax" link
  5. Create a new Tax Adjustment for $25
  6. Post Credit Memo
  7. View credit in Tax History report
  8. Later: Apply Credit Memo to Customer open item
Was this Helpful?
up
38 users have voted.

How do I update the description of my item for xTupleCommerce?

After you’ve located the item master in the xTuple ERP database, navigate to the marketing tab. Make changes to the description content the description field, then save. After you've closed the item record in the ERP, refresh the item's page on the xTupleCommerce site. If the change does not appear automatically, you may need to flush the cache.

Was this Helpful?
up
38 users have voted.

How do translation files work?

To learn more about how translation files work, please see the article "Getting and Using xTuple Translation Files."

Was this Helpful?
up
38 users have voted.

How is the start date of a work order determined?

The start date of a work order is determined based on the due date minus the lead time. The lead time for an item is found on the item site record. For example, if the due date is February 15 and the item site lead time is five days, the start date for the work order would be February 10.

Was this Helpful?
up
38 users have voted.

What are characteristic types?

Characteristic types control the behavior of characteristics—and also their fomatting. The following characteristic types are supported: text, list, and date. The text type is a free-form text string. Text type characteristics have access to the input mask and validator options. The list type should be used to present a list of possible values. The date type supports date strings. The formatting of date type characteristics conforms to the user's locale.

Was this Helpful?
up
38 users have voted.

What are incidents?

Incidents are typically tickets, cases, issues, requests or bugs. These incidents can be raised internally by staff or externally by customers. They can be about errors in products or services but they can also be used to request help or support for a product or service. If you use the xTuple Web Portal, then you and your customers can create, manage and track incidents on the web.

Was this Helpful?
up
38 users have voted.

What is an opportunity type?

Opportunity types are used to categorize kinds of opportunities. You can think of the opportunity type as being the highest level category an opportunity can belong to. Sample opportunity types might include "Custom Job," "Seasonal," or "International." You can filter opportunities by type using the advanced search feature.

Was this Helpful?
up
38 users have voted.

What is the difference between contacts and accounts?

Accounts are entities or individuals you do business with (customers, vendors, partners, prospects, etc.), whereas contacts are the people you interact with. Contacts may be assigned to an account, but they don't have to be. Think of your contact list as being your address book and your account list as being a business directory. By assigning contacts to accounts, you can keep track of the people who work at the accounts.

Was this Helpful?
up
38 users have voted.

Why do item sites require a cost category?

The link between cost categories and item sites establishes the basic foundation for item accounting. Whenever items are sold, purchased, manufactured, etc., the accounts defined at the cost category level determine how these item transactions are accounted for. The general ledger activity and financial reports related to inventory movement tie directly back to cost category assignments.

Was this Helpful?
up
38 users have voted.

Can files be linked to opportunities?

Yes, you can link files or other documents to opportunities using the documents tab. Simply browse for files on your system and then attach them. You also can attach other documents (e.g., CRM accounts, incidents, items, etc.).

Was this Helpful?
up
37 users have voted.

Can I create my own honorifics?

Yes, you can create as many honorifics as you wish. Any honorifics you define will be available for use when creating new or editing existing contact records.

Was this Helpful?
up
37 users have voted.

Does xTuple have a ticketing system?

Yes, xTuple does have a ticketing system. The ticketing system is one of the modules available for purchase with the xTuple Web Portal. Using the ticketing system, your customers can enter tickets (i.e., incidents) directly on your own public website. Tickets are saved immediately to your xTuple database. Your employees can then manage the tickets using their xTuple client.

Was this Helpful?
up
37 users have voted.

How do I retrieve API keys from UPS?

If you would like to include UPS in the list of shipping options for your xTupleCommerce customers, you'll need to acquire API keys from UPS. Once you have the information and have added the keys to the ERP, the keys will need to be added to the xTupleCommerce website.

Here are the instructions on how to retrieve the API keys from UPS:

  1. Go to - UPS login 
  2. Log in with your account information
  3. Click SUPPORT in the main menu
  4. In the browse by topic section, click UPS Developer Kit 
  5. Inside the access and administration, click Manage Access Keys 
  6. Click Request New Access Key 
  7. Follow the instructions
  8. Capture the keys
  9. Deliver the keys to xTuple - follow the instructions for Sharing API Keys from the bottom of this article

Note: Most systems delete old keys when new ones are created. Your keys could be used across multiple systems so it’s a very good idea to create these keys once and save the information in a safe place for future use. 

Was this Helpful?
up
37 users have voted.

What are planner codes?

Planner codes provide a mechanism for categorizing items for planning purposes. For example, let's say you want to develop separate plans for raw materials versus finished goods. To do so, you would first create separate planner codes: one for materials and one for finished goods. You would then link the materials planner code to the item sites for your materials—and the finished goods planner code to the item sites for your finished goods. From that point on, you can run the planning systems and planning reports by individual planner codes to see the detail separately for each.

Was this Helpful?
up
37 users have voted.

Where does the invoice number come from?

The next available invoice number is defined in the sales configuration. Depending on your numbering policy, invoice numbers will be created either manually or automatically.

Was this Helpful?
up
37 users have voted.

Can I report on activity by site type?

Yes, you can write custom reports to capture information about your sites according to their site type.

Was this Helpful?
up
36 users have voted.

Can I use multiple currencies?

Yes, xTuple software is multi-currency. This means you can use xTuple to conduct business in any currency you wish. A base currency is defined for each database and is your currency of record. After a base currency is established, you can add as many foreign (i.e., non-base) currencies as you like. Then you can perform transactions using any of the currencies you have defined. The system automatically converts all foreign currency transactions to the base currency, using exchange rates.

Was this Helpful?
up
36 users have voted.

Can multiple sales reps be assigned to a customer?

By default, each customer is assigned a single sales rep. However, the system supports tiered commissions, split commissions, and more with the addition of the xTuple Enhanced Commissions package.

Was this Helpful?
up
36 users have voted.

Can the customer number be different from the CRM account number?

No, the customer number and the CRM account number are linked and must be the same. The CRM account serves as a kind of parent having several different possible children. Because of this linkage, a single business entity can be stored in xTuple as both a customer and a vendor. This helps to simply and cover the cases where you sell to one company as a customer, but you also buy from them as a vendor.

Was this Helpful?
up
36 users have voted.

How are commissions calculated?

At the most basic level, sales commissions are calculated as a percentage of the extended price for sales order line items. Each sales rep has a default commission percentage, which is defined on the sales rep record. However, this percentage can be modified at the customer or ship-to address levels. Individual sales rep commissions can also be impacted if you are using the Enhanced Commissions package.

Was this Helpful?
up
36 users have voted.